Repairs

** If you are experiencing a power outage, please contact Hydro One (1-888-664-9376) to see if your address is a part of the outage before submitting a repair request **

Tenants are responsible for the replacement and installation of light bulbs within their rented units. Kika Living will complete these repair requests however, the tenant will be billed $90.00 + the cost of supplies.

Submitting a work request automatically authorizes Kika Living maintenance staff and/or approved contractors to enter your unit between 8 AM-6 PM Monday-Friday within 5 business days of your request. No further notice will be provided to you unless a follow up/additional visit is required.

Please note that more urgent matters will be given priority. Maintenance tickets are not always completed in the order they are received.

Winter Memo

• In regards to snow removal, all properties will be done within 24 hours after the snow event has ended. Please do not submit requests for snow removal. 
• In the event ice or snow has caused a hazard in the time following a snow event (i.e. thaw/freeze, ice formation on roof), please complete a repair request with details explaining the location of the hazard.