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FAQ

Security & Safety

Our buildings are secure by design and incorporate 24/7 video surveillance for your safety, comfort, and peace of mind. Smoke alarms are tested on a regular basis and our larger buildings are monitored by a third party fire monitoring company. Most buildings feature fob-key technology and a buzzer to each apartment unit.

Leasing

Kika Living is focused on making the leasing process as simple, eco-friendly, and straight forward as possible. Want to apply for an apartment or finalize a lease? No problem. A leasing agent will email you a digital copy of the necessary documents to be filled out, signed, and returned. Applicants will only be guaranteed their apartment once Kika Living has received first and last months’ rent and the fully compete and signed lease.

Deposit & Rent Payment

The payment of first and last months’ rent is required in order to secure your apartment. All apartments are rented on a first come, first serve basis. Kika Living will accept this payment by transfer to our payee name, TenantPay. The resident simply sets up TenantPay as a payee through their bank. Your leasing agent will issue you a secure TenantPay account number with which you can transfer first and last as well as your monthly rent once moved in. TenantPay has also partnered with Western Union to make your payments easy and convenient if you are moving internationally! For more information about TenantPay visit www.tenantpay.com.

Maintenance & Repairs

At Kika Living, we're always on duty. We are part of a reputable property management chain with staff experienced and skilled in addressing all of your needs. Our local office is supported by a large network of leasing, trades, and maintenance personnel.

Due to our properties being maintained at a high standard, the likelihood of any problems during your time with us is minimized. Inevitably, despite our efforts, maintenance issues do arise from time to time. You can be confident that you will be able to contact us 24/7 to report anything that needs attention through our web repair portal on the Kika Living website. Our web repair portal allows residents to log a fault any time, day or night.  Your repair request will be logged and a member of our maintenance team will aim to resolve the issue as soon as possible.  For anything we can’t fix ourselves, we use only trusted contractors who go through a vigorous approval process. Comfort and life safety issues are given immediate attention.

Moving In & Moving Out

Each resident will be welcomed to their new home with a freshly cleaned suite.  Keys are available for pick-up and return at the Skrtich/Kika Living office - 51 Front Street South, Thorold, ON L2V 1W8 - between 9AM-5PM Monday-Friday. Unable to make it between those times? No worries - simply contact your leasing agent to make alternate arrangements. Leases begin and end at noon on the first and last day of the lease agreement. You must leave your apartment clean and clear all of your personal belongings by noon on the last day of your lease. This is to ensure our staff has time to inspect your unit after you've moved out.

Testimonials

"I love the openness of my spacious apartment, with high-end finishes and appliances.  Each unit having its' own washer and dryer, and allowing our pet with a most convenient dog walk on the rooftop, along with BBQ’s and loungers is another plus.  Heated underground parking was high on my priority list, as well as security. Having all of the above is truly enhanced with the friendliness of the other tenants and those at Kika Living.  They are a delight and so quick to respond to our needs.  Am very pleased to be a tenant here!!"

Bernice

 

"Choosing Kika Living has proven to be a great decision for me. I have yet to have a negative experience with them as all my requests are handled promptly. No matter how silly my questions or concerns, I always get a reply within minutes from their friendly staff."

Sumeet

 

"I have been renting from Kika Living for many years and absolutely love my home. The apartment is spacious, clean and conviently located. I can walk to all my doctors appointments, yoga, the supermarket and many food outlets. The people in the rental office are quick to respond to any concerns I may have".

Millie

 

"Kika Living has provided me with a safe, cozy place to enjoy in the heart of quiet, quaint Thorold. I love that they are so generous to include many benefits in the cost of the rent like parking, snow removal and laundry. I and am thankful for the friendly, professional and prompt support that is provided with any questions or concerns I may have regarding the property and its maintenance. They go above and beyond to continue to improve the properties, common areas, respond to any issues and sometimes even provide exclusive offers to community events as a thank you to their tenants. Thank you Kika Living for the opportunity to rent with you!"

Rebekah

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