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Frequently Asked Questions

Security & Safety

Our buildings are secure by design and incorporate 24/7 video surveillance for your safety, comfort, and peace of mind. Smoke alarms are tested on a regular basis and our larger buildings are monitored by a third party fire monitoring company. Most buildings feature fob-key technology and a buzzer to each apartment unit.

Leasing

Kika Living is focused on making the leasing process as simple, eco-friendly, and straight forward as possible. Want to apply for an apartment or finalize a lease? No problem. A leasing agent will email you a digital copy of the necessary documents to be filled out, signed, and returned. Applicants will only be guaranteed their apartment once Kika Living has received first and last months’ rent and the fully compete and signed lease.

Deposit & Rent Payment

The payment of first and last months’ rent is required in order to secure your apartment. All apartments are rented on a first come, first serve basis. Kika Living will accept this payment by transfer to our payee name, TenantPay. The resident simply sets up TenantPay as a payee through their bank. Your leasing agent will issue you a secure TenantPay account number with which you can transfer first and last as well as your monthly rent once moved in. TenantPay has also partnered with Western Union to make your payments easy and convenient if you are moving internationally! For more information about TenantPay visit www.tenantpay.com.

Maintenance & Repairs

At Kika Living, we're always on duty. We are part of a reputable property management chain with staff experienced and skilled in addressing all of your needs. Our local office is supported by a large network of leasing, trades, and maintenance personnel.

Due to our properties being maintained at a high standard, the likelihood of any problems during your time with us is minimized. Inevitably, despite our efforts, maintenance issues do arise from time to time. You can be confident that you will be able to contact us 24/7 to report anything that needs attention through our web repair portal on the Kika Living website. Our web repair portal allows residents to log a fault any time, day or night.  Your repair request will be logged and a member of our maintenance team will aim to resolve the issue as soon as possible.  For anything we can’t fix ourselves, we use only trusted contractors who go through a vigorous approval process. Comfort and life safety issues are given immediate attention.

Moving In & Moving Out

Each resident will be welcomed to their new home with a freshly cleaned suite.  Keys are available for pick-up and return at the Skrtich/Kika Living office - 51 Front Street South, Thorold, ON L2V 1W8 - between 9AM-5PM Monday-Friday. Unable to make it between those times? No worries - simply contact your leasing agent to make alternate arrangements. Leases begin and end at noon on the first and last day of the lease agreement. You must leave your apartment clean and clear all of your personal belongings by noon on the last day of your lease. This is to ensure our staff has time to inspect your unit after you've moved out.

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